Welcome to Ill Glass!

Shipping Information

Ill Glassworks understands the importance of bringing our customers fast, dependable shipping. We work hard to safely and securely ship your order with the least amount of wait time possible. However, during sale times, orders may be delayed 3 to 4 business days before shipping

Please note, we do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.  Ill Glassworks is not responsible for packages lost  or damaged by shipping carriers.

Can I ship my order to another address such as my work address?

Yes, You can choose to ship your order to another address. Just choose “Ship to another Address” during the checkout process. All payment methods allow for shipping to another address except American Express.  Your shipping and billing address must match to use American Express for payment.

Do you ship to P.O. Boxes?

UPS does not ship to P.O. Boxes at this time.

 

Do you ship COD?

NO- we do not ship COD.

How do I calculate my shipping costs?

The easiest way to calculate exact shipping charges is to go through the ordering process. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will be shown the cost of shipping, as well as given an option to choose a shipping method before finalizing your order.

Shipping Methods

For fast and reliable shipping, we exclusively ship through UPS. If you wish for your order to ship via FedEx or USPS please contact us before placing your order. Orders received before 12pm MST (Mon-Fri) are usually shipped the same day, however we do reserve the right to take up to 2 business days to process your order before shipping out. The delivery times stated only reflect the transit time and do not include the order processing time. Please note FedEx Home Delivery does not deliver on Saturday, Sunday, or holidays. USPS does not deliver on Sundays and national holidays. Ill Glassworks does not ship on Saturday or Sunday.

We ship responsibly and discreetly. We package all of our orders in either discreet plain brown boxes as much as possible. If the order is particularly fragile, we may use stickers or tape indicating FRAGILE or FRAGILE GLASS, if required.

 

Signature Requirement

**We require a signature release for first time orders. If you wish to have the requirement waived, and are a returning customer please call (303) 427-4394 directly after placing your order. We are not able to waive the signature requirement once your package has shipped.

International Delivery

Ill Glassworks will ship to nearly any location in the world. We provide one International shipping option: USPS.  Shipping charges are determined by the weight and size of your order. International orders take 2 business days for processing before shipping out. International Orders can take 4 to 10 days on average to be delivered. Ill Glassworks is not responsible for lost or damaged packages that are shipped international. Due to other countries Customs/Duties and International Transportation Laws, we cannot always guarantee safe and secure shipping when shipping outside the United States.

 

Tracking your Package

Once your order has been shipped, you will receive a confirmation email that contains your tracking number and links to track your order online at the shipping carrier’s website. Again, we cannot guarantee the delivery time estimates we receive from UPS, USPS, or FedEx.

Once the package leaves our warehouse and has been scanned into the shipping company’s tracking system, we will do all we can to ensure that it arrives without unnecessary delays. However, Ill Glassworks cannot be held responsible for any unforeseen and unavoidable delays while the package is in the care of the shipping company. Also, it is the customer's responsibility to provide the correct shipping address. To prevent delay or possibly even additional fees, please provide us with your correct and current address. If there is an address change while the package is en route, we cannot take responsibility if the package is lost or if the shipping company charges the customer an extra fee.

The delivery person, at his or her discretion, may choose to leave the package at the door. Ill Glassworks will not take responsibility for packages that are damaged, lost, or stolen after it has been delivered. We strongly recommend that customers track their package frequently and that there be someone over the age of 18 to receive the package when it arrives.

**Shipping insurance is available to ensure you are compensated for any lost or damaged items. Please call us at (303)427-4394 for more information.

 

Holiday Shipping

Orders do not ship on holidays. Please consider that when you are ordering three day, two day, or one day shipping. Any orders placed on the days listed below will not ship out until the next business day

January 1

New Year's Day

May 30

Memorial Day

July 4

Independence Day

September 4

Labor Day

November 23

Thanksgiving Day

December 25

Christmas Day

December 26

Day After Christmas (No Mail Services)

Packaging Information

Discreet Shipping

We provide discreet shipping on all our orders. Your privacy is of the utmost importance to us here at Ill Glassworks! Because of our attention to privacy, your discretion is guaranteed. Your order’s packaging will not allude to the contents.

All orders are sent in plain brown packaging with no graphics or text except for the shipping label. The shipping label contains your delivery address and a barcode, which represents your order number. USPS and FedEx both require us to have a return address label on your parcel. Ill Glassworks full name and logo are not visible on the packaging. 

Large orders placed with USPS or FedEx delivery methods will arrive well protected with padding, in sealed plain boxes. Again, your package will not allude to the contents.

 

Signature Requirements

Ill Glassworks reserves the right to add a signature requirement to any order at our discretion for security reasons. Signature requirements can not be waived once your package has shipped.

We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.

If you have questions regarding our shipping policies and procedures please check our FAQ page or call us at (303) 427-4394 Monday – Saturday 10:00am – 6:00pm MST.